Note. Visual styling communicates layout and flow, not the final iSUITE design. Real data is never touched. The data here lives in your browser only.
As an affiliate:
- Start a new dispute and pick from the five sample jobs to see how the form adapts (regular PO, X job, ADJ job, bundled PO, Sample Job).
- File a bulk dispute on the X job by selecting multiple UPS vendor bills.
- Try filing on the Sample Job to see the policy block.
- Try entering a credit amount at or below $10 in the new field. You'll see an inline note about the minimum, but you can still submit; the team will review and decide.
- Pick the "iSHIP Loss and Damage Claim" reason to see the dispute auto-classify as iShip L&D.
- Click the sales-tax help link to confirm it routes to salestax@ipromoteu.com.
- Open an existing dispute from the list to see the affiliate-side view (timeline of milestones, status, and now an "Add an update" panel).
- Add an update as an affiliate on an open case. Post a plain note (asynchronous, goes on the case file) or Post & Email disputes team (also fires a notification for time-sensitive changes).
- Notice that sales-tax reasons do not appear in the reason dropdown.
As the disputes team:
- Switch to the team view from the panel above. The same list page changes columns.
- Open any case and add a CAP note (templates auto-fill the supplier name).
- Send a vendor email or affiliate email; both auto-log onto the case.
- Place a dispute on Awaiting Credit hold with a check-back date and see it stop looking overdue. Try it on the EG Threads case.
- Move a Pending case to Under Review using the manual button in the case header (never auto).
- Resolve and close a case with one of the seven resolution outcomes; use the optional CC toggles (Invoice Team, AR) on the close panel.
- Compare Days Open with Days Open (excl. hold) on the queue and the case header, especially on the Alphabroder case that's on hold.
- In team mode, start a new dispute yourself; the resulting case shows an "Internal" filer badge with the affiliate listed separately.
- Any dispute flagged below $10 minimum shows a "review required" banner on the case and a flag icon in the queue.
- Open the pre-seeded Pinnacle Promotions DNFU case (Coastline Wealth job) to see 2/2 attempts with the ready-to-close prompt. Filter the queue by Ready to close (DNFU) to see it there.
- Use the team filter bar to slice by follow-up date, classification, vendor, affiliate, pre-pay, DNFU, ready-to-close, or credit check-back due, and use Columns to add or drop table columns.
- When adding a CAP note, use the Next follow-up date picker to override the default +3 business days.
- When you close a DNFU case (2/2 attempts, no response), the affiliate closure email uses the DNFU-specific wording you provided. Standard closures use the plain notice.
- Compare the Last CAP column with the follow-up date to spot cases that haven't been touched.
- Open the Reports page (link in the team top nav, or the button above in team mode). Filter by status, class, vendor, affiliate, date range, pre-pay, DNFU. Toggle "By vendor" for a rollup with top reasons and resolution mix. Click Download CSV to export the filtered view.
There are 4 seeded disputes in different states to work with. Use "Reset POC data" to start over at any time.